PRIVACY POLICY & SMS TERMS AND CONDITIONS

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Superior Road Service, LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and share information, including information collected through our text-messaging program.

When you visit our website, contact Superior Road Service, LLC, request roadside assistance, submit a website form, or consent to receive text messages, we may collect:

• Your name
• Mobile telephone number
• Email address
• Vehicle information
• Vehicle or service location
• Billing and payment information
• Information about your roadside service or repair request
• Communications you send to us
• Service, dispatch, and appointment information
• SMS consent and opt-in records
• Other information you voluntarily provide

How We Use Your Information

Superior Road Service, LLC may use your information to:

• Respond to questions and service inquiries
• Dispatch technicians and coordinate roadside assistance
• Confirm your vehicle and service location
• Provide estimates and requested information
• Send technician arrival and service-status updates
• Communicate about repairs, parts, scheduling, and service completion
• Send invoices, payment requests, receipts, and account-related notices
• Provide customer service and respond to support requests
• Maintain business, service, communication, and consent records
• Comply with applicable legal and regulatory requirements

How We Share Information

Superior Road Service, LLC does not sell or rent your personal information.

We may provide limited information to technicians, contractors, parts suppliers, consultants, payment processors, technology providers, text-messaging providers, or other service providers when reasonably necessary to dispatch assistance, perform requested services, process payments, or operate our business. These providers may only use the information to perform services on our behalf.

We may also disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of Superior Road Service, LLC, our customers, technicians, or others.

Mobile Information and SMS Consent

No mobile opt-in information or text-message consent will be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes.

SMS consent is specific to Superior Road Service, LLC and is not transferable to another business.

Data Protection

We use reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Data Retention

We may retain personal information, service records, communications, and SMS consent records for as long as reasonably necessary to provide services, maintain business records, process payments, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Choices

You may contact Superior Road Service, LLC to request that we update or correct the personal information we maintain about you, subject to applicable legal and record-retention requirements.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request has been processed.

SMS TERMS AND CONDITIONS

Consent to Receive Messages

If you consent to receive conversational and informational SMS messages from Superior Road Service, LLC, you agree to receive text messages concerning:

• Responses to questions and service inquiries
• Roadside-assistance and service requests
• Dispatch confirmations
• Technician arrival and status updates
• Vehicle and service-location confirmations
• Estimates and requested information
• Repair, parts, and scheduling updates
• Service-completion notifications
• Invoices, payment requests, receipts, and account-related communications
• Customer-service communications
• Other information related to your inquiry, service request, or relationship with Superior Road Service, LLC

Message Frequency

Message frequency may vary depending on your service request and communications with Superior Road Service, LLC.

Message and Data Charges

Message and data rates may apply. Superior Road Service, LLC does not charge you for receiving text messages, but your wireless carrier may impose charges under your mobile service plan.

Opting Out

You may opt out of receiving text messages at any time by replying STOP.

We will also honor other reasonable requests that clearly communicate your desire to stop receiving text messages. You may receive one final message confirming that your opt-out request has been processed. No additional SMS messages will be sent unless you provide new consent.

Help and Customer Support

Reply HELP for assistance or contact Superior Road Service, LLC at 540-370-9829.

Consent Is Optional

Consent to receive text messages is not a condition of purchasing goods or services from Superior Road Service, LLC.

You may contact us through other available methods without agreeing to receive SMS messages.

Delivery of Messages

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by your wireless carrier, mobile device, service coverage, or circumstances outside the control of Superior Road Service, LLC.

Eligibility

By consenting to receive SMS messages, you confirm that:

• You are at least 18 years old;
• You are the owner or authorized user of the mobile number provided; and
• You have authority to consent to receive messages at that number.

Changes to This Policy

Superior Road Service, LLC may update this Privacy Policy and SMS Terms and Conditions periodically. Updates will be posted on this page with a revised effective date.

Contact Information

Superior Road Service, LLC
P.O. Box 1605
Waynesboro, Virginia 22980
Phone: 540-370-9829
Website: https://www.superiorroadservice.com

Privacy Policy: https://superiorroadservice.com/privacy-policy

SMS Terms: https://superiorroadservice.com/privacy-policy

You can text Superior Road Service LLC for information regarding our services. By texting Superior Road Service, you agree to receive conversational messages from us. Reply STOP to opt out or HELP for support. Message and data rates may apply. Messaging frequency may vary. Visit https://superiorroadservice.com/privacy-policy to review our Privacy Policy and SMS Terms and Conditions.